How Legit Is Quince? (My Experience with 55 Orders)

Everyone, including me and my friends, are talking about Quince. What is the brand, and how does everyone know about it? Is it legitimate–do the great model photos we’re seeing on Instagram translate into quality products shipped right to your house?

I have a lot of stuff from Quince, and I’ve tried all the product categories over the last two years. In this review, I want to invite you to learn about my experiences across the board with Quince, through 55 orders and even more products (probably 100+).

What is Quince?

I think the question is more like what is Quince not? (I’m kidding)

Quince started as—actually, I’m not sure what—and has morphed into a vibe-y online brand for just about everything. You can practically live a “Quince lifestyle;” in fact, I might be doing just that.

From my house to what I’m wearing (I am wearing Quince’s new denim as I write this article, and my kids went to school today with Quince backpacks and matching lunchboxes), Quince is everywhere in my house.

The reason is, why? Well, it is because Quince kind of makes shopping easy. If Dan or I are ever thinking about getting something (literally anything), I say, “Maybe we should wait until Quince makes it.”

So, what is Quince? It is an online retail company making things from cashmere to cookware, and from furniture to bathing suits. Quince makes quilts, sheet sets, bath towels, shower curtains and rugs, and it also makes kids stuff, intimates, shoes, backpacks, luggage, wallets, JEWELRY (diamonds? yes.) and a lot of things I’m using in my kitchen and home.

Quince set out to make small things that were previously “luxuries” (like cashmere and diamonds) into things that regular people can afford. And it’s working, you guys. Quince is one of the fastest-growing online retail businesses and I guess I am experiencing it first hand.

What does Quince make?

If you couldn’t tell yet from my long list above, Quince makes a lot of stuff. Just go on the Quince website: you might be a little overwhelmed.

Fear not, though, because Quince’s branding is such that the minimalism and simplicity makes a storm of products and choices into a fairly breezy shopping experience.

Quince makes a bit of everything. In my mind, Quince makes cashmere, luggage, on-trend minimalist and classic fashion for men, women, kids and babies, and a smattering of other things like jewelry, shoes, accessories, bags, purses, wallets and luggage (a top-selling category).

Then there’s Home: check that out in my Quince for home review. Quince makes its bread-and-butter bedding, like comforters, duvets, quilts, quilt sets, shams, pillow cases and pillow covers, as well as things for “Bath,” like towel sets, bath towels, hand towels, washcloths and bath mats.

Then there are the newer categories like Beauty & Wellness (think skincare, supplements and the Quince protein powder Dan and I are drinking every day in our protein shaker mugs) and Furniture, where you’ll find bed frames, sectional sofas, statement chairs and ottomans.

The list doesn’t end there, though: Quince is well known in my circle of friends for the baby and toddler stuff, like “dupe” sleep sacks and cute baby clothes (or cashmere).

I also debuted my Quince maternity collection review video with a bunch of try-on action.

Wait, then there’s Quince rugs! And cookware/kitchenware! There’s also dining: how could I forget! I can’t begin to process how many things Quince makes, so you’ll have to start perusing because they add new items all the time.

What are the shortfalls of Quince?

One of the downfalls of Quince that I’ve experienced is the sheer number of items that go out of stock or get discontinued… fast.

Just this morning in one of my mom groups, someone shared a Quince bra, and it was down to only being offered in one color on the Quince website, and it was sold out in every single size. The woman who posted it said, “I’ll wait for a restock.”

But that’s the issue: a restock may not come, and the product may disappear forever, even if people liked it.

I’m currently wearing Quince’s women’s cutoff denim jean shorts, and they are awesome. But by the end of summer, they were actually gone from the website, which was surprising when I wanted to recommend them to a friend for the great fit that they have.

Hesitations about quality in Quince products

I’ve experienced two quality issues from Quince products. For all the things I own from Quince and in all the different product categories (from home goods to bedding, and from men’s/women’s clothing to kitchenware), that’s pretty impressive.

Overall, I’ve had impressive experiences with Quince quality.

If you’d like to know the two issues, here they are below with a little detail.

Quince bamboo sheet set

Like I mention in my Quince sheet set review, I am just put off a little bit by the quality in the bamboo sheet set. And, this was my first foray into sheets from Quince. I thought the stitching on the fitted sheet and flat sheet felt cheap.

This was solved, though, once I tried the cotton percale sheet set, which is a lightweight favorite in our house.

Recycled kids lunchbox

I got the matching set of the Medium backpack and the recycled toddler-kids lunchbox and within half a year, one of the zipper pulls broke and fell off the lunch box. (To see more details on that, head to my Quince baby and kids review.)

Honestly, this is not an expensive item (around $25 at the Quince website), so, while I expected better, sometimes you get what you pay for.

The bottom line though, is that sometimes Quince products will shine brilliantly with superior quality abound (the denim!) and sometimes there’s just room for improvement.

Overall experience with Quince quality

Overall, I keep looking forward to what Quince is going to debut and launch because Dan and I like Quince a lot. In fact, we are typically thrilled when we see that Quince launched a new product category (like denim, like furniture, like outdoor furniture, and like “Lighting!”) that we want to try. Because shopping at Quince is fun.

I’ll note a few of the best product experiences I’ve had in my shopping at Quince:

• My Quince carry-on (we have three) and checked 24” luggage. You can see the full Quince hard shell suitcase review at our travel website. All have held up during international travel multiple times.
• Our Quince rugs: yup, we LOVE our living room rug from Quince. We got a rug runner for the hallway, too, after being so satisfied with it.

Expensive things I got from Quince

Quince makes expensive things affordable, no doubt. Like I said in my Quince maternity review, I never thought I’d be wearing cashmere loungewear during my third trimester of pregnancy, but there I was, chilling in my cashmere maternity joggers like a star.

The “expensive” things we have from Quince really aren’t so expensive. We have the European linen bed sheets (they’re very nice) as well as the new lighting products, which I keep forgetting about because they blend so well into our “lite” bathroom renovation, which you can see at my Quince bathroom refresh review.

We got the Jean Dubost Laguiole 24 Piece Flatware Set for when we have guests, and that set clocks in at $189, but it’s beautiful, so the value is there. For Father’s Day, I got Dan the Fellow Roasting Kettle and the Fellow Tally Scale, which he uses every day if not twice or three times a day (also see below for the value-add when you buy third-party brands at the Quince site).

Just for fun, you can check out his review video about the Fellow products on YouTube.

REALLY expensive things from Quince (third party brands)

This is where Quince gets interesting, because I have learned, and I will tell you now, that Quince sells products from third-party brands on their website.

I wrote my East Fork Pottery review after receiving $600 worth of East Fork stoneware and dinnerware that I got through Quince. East Fork Pottery is an independent company based in the US and operates completely separately from Quince. However, it seems that Quince buys East Fork Pottery (Quince currently only offers 4 color choices of several select products from the company) and resells it in order to capture Quince’s massive audience and consumer base.

So then, what’s the point? Well, I learned that by buying third-party brands on the Quince website, if you mouse over the product thumbnail image, you’ll see that you are offered ‘Quince credit.’

What does that mean, then? It means that when I buy East Fork products from the Quince website, I get automatic cash back (sometimes $25, sometimes $40!) in my Quince account. I can freely use this credit the next time I complete any purchase at Quince, and use that money like a gift card. That is pretty cool, and it is a value-add that Quince finagled in order to keep us all on our toes.

Super expensive things at Quince

Quince has a rotating selection of what I’ll call “really quite expensive products” that have come about in the wellness category, as well as Home.

A few of these are in the Skincare sector: the Rich Eye Cream by Augustinus Bader ($200+), and the “Phyto-Retinol Advanced Clinical Cream by True Botanicals” ($110+) and then some homewares like the Stile Flatware 20-Pc Set from Mepra ($1200+). But for each of them, you get about 20 to 25% of the product value back to your account as Quince credit for future purchases, just by buying them at Quince.

Makes you wonder, but … it also makes you shop.

Furniture from Quince

Furniture does not come cheap, and Quince is making it “more affordable” yet still pricy. Well, for what it is, for any given Quince furniture product, you’re probably getting a good deal and Quince is keeping their markup low (that’s the whole Quince business model, from what I have read).

The most expensive things on the Quince website right now are luxurious leather couches, specifically the Stillman Leather Sectional. It costs upwards of $5000. Compare it to leading brands in the industry, though, and Quince says you’d be paying $14,900+ for a similar couch from Restoration Hardware.

If you want furniture from Quince, by all means. I’ve been happy with their shipping of large products (our rugs, and more) in the recent past and I’d trust Quince for getting those things to you with the white glove delivery service.

MY TIP is to just check the delivery times, because some of the furniture pieces quote a 10-12 week lead time. This is standard in the industry for some very large and expensive products like gigantic couches, tables and statement chairs.

Cheap things I got from Quince

I wrote this guide to how to shop Quince on a budget and essentially pick up the cheapest things they sell, and I was not joking. You can get a shirt from Quince for about $20, and in this day and age, that barely exists elsewhere.

New to the lineup of super affordable things from Quince is the denim. I won’t call it “cheap” because that’s not nice, but the denim is “worth it.”

For actually cheap things you can get from Quince, to get the thrill of the online Quince shopping experience, do what I do best and sort “Price: Low to High.”

This is where you can find sweet little great-quality items from Quince (note: baby items will come first when you sort the best-selling products this way, simply because they are small, and also cheaper than adult things).

I have indeed gotten “cheap” things from Quince. I have the Mulberry Silk Beauty Sleep Mask and when I tell you I sleep with it every night, I do. Like clockwork. I don’t care if it cost $1 or $100: it’s the value it provides to me that is perfect, and the price is just right.

How does Quince really work?

It’s clear via the Quince website that the company’s manufacturing is done overseas. A lot of the product listings are transparent in that products are made in factories in China or other countries in Asia.

So then, what about things that aren’t branded “Quince”? Okay, so here’s something interesting. My Quince denim jeans say “Quince” on all the tags and studs, and my Quince cashmere has Quince tags and came in Quince branded packaging, but our Quince rugs and Quince rattan hamper, accessory set and handwoven storage chests came very clearly from a supplier overseas.

The rattan items come from Myanmar, and the rugs came from a vendor in India. The packaging on the products when they arrived at our house didn’t even hide this: they arrived on international DHL shipping, and had the brand names of the secondary company on the packaging and labels.

So, Quince is reselling some of these home items, but most of the clothes, shoes and in-house accessories seem to be made (from my understanding) at Quince’s manufacturing plants. You can transparently read about Quince’s factories here.

Customer service from Quince

I actually have really good things to say here. I’ve done a few returns with Quince, for things like bathing suits, where I needed to size up twice (oops). And I’ve also done a few product complaints for Quince stuff:

• We asked for an exchange on our wooden bowls because they had a weird discoloration on the bottom.
• We asked for a replacement window curtain because one from the pair came with a stain.
• Our East Fork Pottery came cracked, not once, but twice. This is actually a packing fault from East Fork, not from Quince, yet Quince replaced the entire order and it came fast, which was great. I wrote about it at my East Fork Pottery review (from Quince).

The following photos are actual photos I sent to the Quince Care team regarding issues:

How I found out about Quince, originally

In February 2023, I was introduced to Quince’s new (at the time) hard shell carry-on. I was intrigued, first, because I had never heard of Quince, and second, because I had the Away carry-on, and Quince’s was a lot cheaper. And it looked exactly the same.

From there, my life changed a bit. I started enjoying “inexpensive expensive things” from Quince, and … guess what? I looked good, I elevated my new house with Quince home stuff, tried the baby and toddler clothes for my kids and I even got Quince cookware and dining products. My living room is outfitted with a Quince rug, Quince throw pillow covers and Quince throw blankets.

My bedroom has Quince pillow cases and sheets, Quince rattan trays and hampers and my dresser is full of some Quince cashmere, Quince jeans and Quince bags and backpacks.

Believe it or not, Dan and I always (secretly, or not so secretly) have items “favorited” and you can even visit my ever-changing Quince wish list in my account.

Conclusion: Is Quince as legit as it sounds?

Overall, yes: and again, I write this as I’m wearing Quince denim and looking at my Quince rug, sitting next to a Quince throw blanket and next to my Quince pillow covers. I am not even exaggerating. I look around and I find Quince products all over my home, and I am really quite happy with them.

If you are interested in shopping at Quince, I’d do your homework: read reviews, read into information about the sizing (and be prepared potentially for some surprises like how the bikini tops run small!) and be vocal with their Care team if something arrives at your doorstep and is defective.

Quince is a brand that we’re glad to speak highly of, and while it is not perfect, the company is growing rapidly and we look forward to what is yet to come.

We’d like to thank Quince for having us as a partner affiliate and for providing us with the means to sample Quince products over the last 18 months.